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Privacy Policy

Healdlaw Limited is committed to protecting and respecting your privacy. We take your privacy very seriously and we ask that you read this Privacy Policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities in the event you have a complaint.

We provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. Our privacy policy explains how we use any personal information we collect about you when you use our website or make an enquiry by phone or email or purchase services from us and why your data is in safe hands with Healdlaw Limited .

In short:

  • We do use data to help us provide a great customer service.
  • We do respect your privacy and work hard to meet strict regulatory requirements.
  • We do go the extra mile to protect your data.
  • We do not sell your personal data or share with third parties.

1. Who we are

Heald Solicitors LLP is a Limited Liability Partnership registered in England and Wales under company number OC363895. Our registered office and operating address is at Artemis House, 4 Bramley Road, Milton Keynes, MK1 1PT, United Kingdom. We are regulated by the Solicitors Regulation Authority under number 559621.

In this Privacy Policy references to we, us and our, are to Heald Solicitors LLP. References to the Website are to We collect, use and are responsible for certain personal data about you. When we do so we are regulated under the General Data Protection Regulation (GDPR) which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal data.

2. The personal data we collect and use

In order to enable us to assist with any enquiry you send to us, we collect the following personal data when you provide it to us:·

  • Your name, your email address and your telephone number
  • Any other information you provide to us when requesting our services
  • Your IP address, your preferences and use of email updates
  • Data recorded by the Website which allows us to recognise you and your preferred settings
  • Such data is recorded locally on your computer through the use of cookies
  • Your browser can be programmed to reject cookies or warn you before downloading them
  • If you disable cookies it may affect the service you obtain from the Website
  • When you use the Website our servers automatically record certain information that your web browser sends whenever you visit any website.

3. How we use your personal data

We use your personal data to contact you to discuss whether we can assist you with your enquiry. We use personal data to enable us to provide legal services including advising and acting on behalf of our clients.

4. Who we share your personal data with

We will share personal data with law enforcement or other authorities if required by applicable law.

If you decide not to engage our services, we will not share your personal information with any other third party.

5. How long your personal data will be kept

In respect of personal data captured by your visit to the Website, we will delete such data within a reasonable period, being three months. If you decide to instruct us to provide legal services to you, we will keep your personal data in accordance with our client privacy policy, which we will provide to you with our terms and conditions of business.

6. Justification for use of your personal data

For general purposes of the Website we rely upon Article 6.1(b) of the GDPR to process your personal data. Article 6.1(b) of the GDPR states that we may process data if it is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract. If you wish to instruct us we may rely on other reasons which are set out in our client privacy policy, which will be provided to you with our terms and conditions of business.

7. Your rights

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal data and to certain other supplementary information that this Privacy Policy is already designed to address
  • require us to correct any mistakes in your personal data which we hold
  • require the erasure of personal data concerning you in certain situations
  • receive personal data concerning you which you have provided to us and have the right to transmit such data to a third party in certain situations.
  • object at any time to processing of personal data concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you· object in certain other situations to our continued processing of your personal data
  • otherwise restrict our processing of your personal data in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the GDPR.

If you would like to exercise any of those rights, please:

  • email, call or write to our Data Protection Officer
  • let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
  • let us know the information to which your request relates.

We will delete your proof of identity once we have dealt with your request.

8. Keeping your personal information secure

We comply with the requirements of the Cyber Essentials Scheme.

We have appropriate security measures in place to prevent personal data from being accidentally lost, or used or accessed in an unauthorised way. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

9. How to complain

We hope that our Data Protection Officer can resolve any query or concern you raise about our use of your personal data.

The GDPR also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

10. Changes to this privacy policy

This privacy policy was last updated on 1 May 2018.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version.

11. How to contact us

Please contact us or our Data Protection Officer, if you have any questions about this privacy policy or the information we hold about you.

If you wish to contact our Data Protection Officer, please send an email to [email protected], write to Heald Solicitors LLP, Artemis House, 4 Bramley Road, Milton Keynes, MK1 1PT, United Kingdom or call 01908 662277.